Why a written log matters
In a single-family house, a water loss mostly involves the owner, one insurer and one contractor. In a Cherry Creek condo building, the same leak can involve the owner above, the owner below, the association, its manager and engineer, the master policy carrier, two or more HO-6 carriers, and one or more restoration companies. Each of them will ask what happened and when, and memories blur fast.
A simple log, kept on paper or in a shared note on your phone, gives you a consistent account. Start it the day the leak is found and add to it after every call, visit and email. Copy the table below and fill a row for each person involved. If you later need to dispute a decision, compare estimates, or explain a delay, a dated log is far more persuasive than recollection, and it spares you from repeating the whole story to every new adjuster who joins the claim.
Contacts worksheet
| Party | Name and role | Phone or email | Claim or ticket number | Notes |
|---|---|---|---|---|
| Building staff or engineer | Work order number | Time they shut off water | ||
| Property manager | Association claim number | Date master carrier notified | ||
| Owner or tenant above | Their insurer's claim number | Source of leak as they describe it | ||
| Owner or tenant below | Their insurer's claim number | Damage they report | ||
| Your insurer | Adjuster name | Your claim number | Date reported | |
| Restoration company | Project manager | Job number | Who hired them | |
| Plumber or other trade | Invoice number | What they repaired |
Daily entries to make while drying is underway
General information for Cherry Creek, not a quote or professional advice. In an emergency, call 911.